ive been suffering with back pain on and off for about 2 years. since about june its been really bad so i went the doctors last month. he reffered me to the hospital for physiotherapy and i had an appointment for an xray to see what they need to work on so i went in, shown the letter to the woman on the front desk and she said "xrays are on lower ground floor, go down there and show them the letter" so i went down and gave the letter to the xray department and they said "your appointment isnt with us, you need the xray department in the out patients suite, ground floor, first corridor on your right, 2nd door on your left" so i went back up there and into the right department and the woman said "thats great, please confirm your address is __________" and i said "thats my old address, i recently moved to _________" so she updated the records and said "ok, fine just take a seat and it shouldnt be too long" i sat down at 9:38 and my appointment was 9:45. it got to 10:31 and i realised patients were coming in and getting seen to within 10 mins so i asked if itd be much longer till i got seen and the woman just laughed and said "oh, sorry thats my fault, because i was changing your address i forgot to book you in, well fit you in soon" 10:52 my name got called out (i know all the times exactly because i was checking what to write on the complaints form xD) i went round the corner and into an office room (the xray rooms were the opposite way) he then explained to me that nowadays because of radiation risks and stuff they have to seriously consider whether it would help medical diagnosis to do an xray and theyre not sure that it would in my case so ive got to go back on 29th for a mri scan instead. so i waited an hour and 13 minutes just to be told that they cant do anything until a later date...... couldnt they have realised that earlier and sent me for a mri scan straight away instead of telling me AFTER my xray appointment was supposed to be? the nhs are a load of bull.
